According to OpenAI (@OpenAI), Meta has updated its policies, resulting in the discontinuation of 1-800-ChatGPT support on WhatsApp after January 15, 2026. This move forces users and businesses relying on AI chat solutions within WhatsApp to transition to alternative access points such as dedicated apps, the official website, or browser-based ChatGPT. This policy change impacts AI-powered customer service automation and conversational commerce on WhatsApp, prompting companies to reassess their AI deployment strategies and explore multi-platform integration to maintain seamless user experiences. (Source: OpenAI Twitter, Oct 22, 2025)